|Your HPLHS shipping questions answered.
Q: How do you ship your products?
A: We ship via the US Postal Service.
Q: How long does it take to get my stuff?
A: It depends on what you order and where you are. Most of our items we have in stock and typically we ship within 36 hours of when you place your order. We ship from HPLHS Headquarters in Los Angeles. Our shipments arrive at most destinations in the USA in about 3 days. Most overseas customers get their orders in about one week. Our current record is a guy in Belgium got a CD from us 3 days after he ordered it.
Q: Do you ship overseas?
A: Yes, we ship all over the world every day. Our shipments typically take one week to arrive in most parts of Europe, Australia or New Zealand. Large boxes with many items sometimes need a few extra days to clear customs.
Q: What items do you not usually have in stock?
A: The Alert Idol, and Angell Box are all made upon order. Usually we need about a week to make these items. We'll email you and let you know when we anticipate being able to ship your order. If we are out of stock on Russian Amulets, those can often take 6-8 weeks for us to get resupplied.
Q: When should I order if I need to get presents for Christmas?
A: The sooner the better, but this year if you order by Dec 19, we should be able to get it to most destinations in the USA.
Q: When do I need to order if it's shipping to me overseas?
A: The sooner order the better. If you order by Dec 16 this year, we should be able to get your order to most anywhere in the world. Please note: it's all but impossible for us to guarantee delivery dates on overseas shipments. Some packages breeze through customs in minutes, but occasionally a parcel will linger for days. If you email us we can try and let you know what we typically see in your country.
Q: What if I need overnight shipping?
A: We don't normally ship overnight, but if you email us and we will try to figure out an expedited solution for you.
Q: How much does shipping cost?
A: We charge you roughly what we pay to ship your order to you. It's all determined by the weight of your package. So, please select the items you'd like and put them in your shopping cart. Go to Check Out and provide your shipping address. Our system will calculate the postage and will give you the total cost of your order. You can then still add items or remove items. Once you're happy with the final price you can finish the payment process.
We realize shipping is expensive (and that you may have to pay duties on items imported into your country), but please realize, we don't make a profit on shipping. We do our best to get things to you as quickly and inexpensively as we can. PLEASE NOTE: some countries charge exorbitant import duties and "handling fees" on imported parcels. We have nothing to do with these fees, we are not normally even made aware of them. If you don't like them, please let representatives in your government know - while powerful, your friends here at the HPLHS are not able to change the laws in your country.
Q: What if my stuff arrives broken, mangled or damaged?
A: Please take a photo of the damage item and its packaging. Send us an email and let us know. In most instances an insurance claim will need to be filed which requires YOU to take the item to your post office. We will take care of replacing your item, but insurance claims must be initiated by the receiver (you) not the sender (us).
SHIPPING SHOGGOTH'S TIP
There are some instances where overseas shipping rates can really work against you. For example, if you order two CDs shipped to Europe, you will often find it's cheaper to buy them separately and have them shipped separately. This is due to the fact that certain items combined together will exceed a weight threshold that requires a higher shipping rate. This trick does NOT usually work for larger/heavier items.
SHIP SHOGGOTH'S TIP
If your order is a gift, please tell us that in the Customer Comments field when you order. We will flag your order as a Gift on the customs forms and in some countries this can save you significantly on import duties.
SHIP SHOGGOTH'S TIP
We ship our posters in sturdy mailing tubes. If you order a poster and something else, they will almost always ship separately. Because the automated equipment at the US Postal Service does not like cylindrical objects, the non-poster item in your order will almost always arrive a few days ahead of the poster. But don't panic, the poster will turn up.
SHIP SHOGGOTH'S TIP
If you order something customized like an Insanity Certificate, Miskatonic Combo or Arkham Asylum Lab Coat, please tell us how to customize your order (e.g. the name that should go on the diploma). Many orders of this kind are delayed because we have a hard time getting this information from you.